Me, in collaborative spaces
“Who said it was going to be easy?
We live a time where many companies are beginning to recover their strategic priorities from before COVID-19 times, and as well in a time where technology has helped us, sometimes even forced us to transform ourselves, innovate, trying new things or perhaps differently.
This changing environment in which we find ourselves immersed will most probably never abandon us, everything that surrounds us is now much more volatile and this digital economy will for sure stay with us for long. The massification of the internet, and the different information and communication technologies have caused a great deployment in all kinds of business and sectors with a big digital component. We currently have endless technological platforms to promote and boost the development of new businesses.
While it is the time to focus on the Customer – most known as Client Centricity – and on the People, the greatest asset companies have, even the biggest digital asset companies have as I heard my CIO mention many years ago; it is all about having a more holistic approach, to offer products and services to Customers which demand a first level experience before, during and after the buying or decision-making process.