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QUALITY


VICCARBE’S Integrated Management System has been certified in accordance with the ISO-9001 and ISO-14001 standards.

 

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Guarantee

 

VICCARBE guarantees the product quality throughout all its manufacturing process and all products components when have had an adequate use for their specific characteristics.
Defects caused by negligence, knocks, inadequate cleaning products or climatic changes are not covered, neither changes caused by the environmental conditions.
The guarantee is valid for 5 years from the date of the invoice of VICCARBE.
During the term of the guarantee, the holder thereof shall be entitled to at least:

 

VICCARBE guarantees the product quality throughout all its manufacturing process and all products components when have had an adequate use for their specific characteristics.

 

Defects caused by negligence, knocks, inadequate cleaning products or climatic changes are not covered, neither changes caused by the environmental conditions.

 

The guarantee is valid for 5 years from the date of the invoice of VICCARBE.During the term of the guarantee, the holder thereof shall be entitled to at least:

 

a) Total repair free of charge of the manufacturing defects and of the damaged resulting therefore.

 

b) In the event of unsatisfactory repairing and the object failed to be in optimum condition to fulfil the use on which it was indented, the holder of the guarantee shall be entitled to either the replacement of the object purchased by another product of identical characteristics or a full price refund.

 

 

General Maintenance

Wood:

We recommend using a cloth or cleaning products for natural wood. Avoid using products containing solvents and/or alcohol.

 

Satin Paint:

For dry dirt (dust), use a damp cloth. For greasy/oily stains (fingerprints), wipe with a sponge with water and dishwashing liquid. Rinse with a damp cloth. Avoid using products containing solvents and/or pure ethyl alcohol.

 

Aluminium-metal-glass-melamine-plastic:

We recommend using normal cleaning products for delicate surfaces. Alcohol, solvents and abrasive agents must be avoided.

 

Marble:

Regular maintenance should be performed using a cloth dampened with warm water. To remove stains caused by liquids and/or greasy substances, use a cloth to absorb the dirt and wipe the surface with a cloth dampened with warm water. Solvents and detergents must be avoided.

 

Leather:

Proper care and maintenance is vital to maintain your leather furniture in prime condition. Do not expose to direct sunlight or other sources of intense light (including spotlights). Do not place near direct heat sources (radiators, fireplaces, etc.).

 

For regular maintenance, dust periodically with a soft cloth or vacuum cleaner brush. If necessary, wipe with a dampened soft cloth or sponge. For spills, blot excess liquid immediately with a damp sponge until complete removal. Wipe the entire area around the stain with a damp sponge without rubbing the surface.

 

Solvents or alcohol must be avoided, as they can alter the appearance of leather permanently. For tough stains, use specific leather cleaning products and follow the instructions.

 

For the proper maintenance of your leather furniture, use a leather cleaner/dressing at least twice a year on the entire surface.

surrounding area should then also be wiped with a slightly damp sponge: never rub too hard.

 

Never use solvents or alcohol which alter the appearance of the leather permanently.

In the event of particularly stubborn stains, use leather cleaning products, following the specific instructions attached to the actual products.

 

Use detergent/lubricant products at least twice a year on all surfaces to maintain the leather in its proper state.   

Maintenance of upholstery

Procedure to remove stains on fabrics

Stains must be removed immediately by blotting the stain with a clean white cloth; remove the dirt using a knife or spoon if necessary.

Reduce the stain by working from the outer edge towards the centre, in order to avoid ring marks. Act in accordance with the instructions below, using a white piece of absorbent fabric below the stain. If using a solvent, do not apply directly onto the stain but on a clean white cloth. After applying the stain remover, remove with a clean white cloth.

 

Coffee, tea, chocolate, candy, blood, eggs, urine, beer, cosmetics:

Dab with lukewarm water, cleaning as much off as possible, wash the area with mild soap. If the stain remains, dab with a small quantity of diluted ammonia (5%) with ethyl alcohol (90°).

 

Liqueurs, alcohol, drinks, wine: 

Dab with water and diluted or liquid detergent, then wash with mild soap.

 

Ballpoint ink, shoe polish, chewing gum:

Dab with a piece of absorbent fabric soaked in ethyl alcohol 90° or turpentine oil (mineral or organic spirits).

 

Grass stains, vegetables:

Dab with lukewarm water, wash the area with mild soap.

 

Jam, syrup, fruit juice:

Sponge with lukewarm water, wash the stained area with mild soap. If the stain remains, use ethyl alcohol (90°).

 

Oil, grease:

Dab with trichloroethylene or perchloroethylene, or with a dry stain remover.

Maintenance of cushions

For the maintenance of cushions, these should be plumped up and ventilated frequently in order to move and distribute the filling material evenly and allow air to re-enter. Where possible, invert the position of the cushions, replacing the most used with the least used.



QUALITY CERTIFICATIONS

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ISO 14001

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ISO 9001

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© Brands, designs and commercial presentation protected. VICCARBE, 2015